Reviews of Translux Head Office, Customer Care, Translux Bus Contact Details - Pretoria

Last night I was travelling from King williams town to Durban with my wife and my 10 month old daughter ..the bus broke down about 50 km towards Durban another bus was phoned to pick us up ..only to find that the luggage compartment was locked they couldn't open it because the bus wouldn't start...now most of my luggage is at the moment including baby 21:00 last nite till now now it is 10:18 I'm still waiting for a bus thats stuck 50 km from Durban ...I'm trying to find words kind words to distrcibe my frustrations without using profanity...TRANSLUX is just pathetic

After I purchased a bus ticket for my 19 year old sister and my 3 year old son I they got on the bus from cape town to potch 45min later receive a call from the bus conductor Jason telling me "his of age and should have paid" and my sister does not have money they letting them off the bus in Paarl and they got on at Beville I called the shop I purchase the ticket for and the lady admitedly told me but I did my part I then attempted to call customer service they were closed and then called Call centre spoke to Takiso who then called me back saying I have to pay R425 because they are on the bus. The customer service and information channels is so panthetic and the way customers get treat I will never allow my child or any person I know to take this bus anywhere no service they don't do their Jobs you the clients carry cost for their mistakes