Review Vodacom App Upgrade Error - Cancelation of Upgrade

Very poor service, tried to upgrade on Vodacom App - call consultants unhelpful regarding the reversal please see attached emails!! App did not allow for selection of second device so presumed it was 2 phones. Upon delivery contacted customer care advised of the issue and arranged to return phone. Was told by consultant to call after 3 days after return of device to reverse the upgrade - now the reversal is 14 days! Why should I as a customer have to deal with an issue that was not mine to begin with. Calls are recorded but no consultant will go and listen and confirm why I was told 3 days. Been a customer for over 20 years and now I no longer want to be!