Reviews of Jet A Pet - Kempton park

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5 Reviews
1.8
 
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1.0
Jet a Pet.
Martie van Jet a Pet, wat noem mens n persoon wat van jou geld vat vir iets wat by gekoop was en jy voorsien dit nie?
Dis n SKANDE almal sal teen jou gewaarsku word. Mense hou verby die vrou sy is n skelm
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1.0
JET-A-PET BONAERO PARK KEMPTON PARK
Do NOT use this company. The most unprofessional people EVER. Never respond to your calls unprofessional in emails doesn't give you all required information and if you drop them they under handly track who you with and pay someone so the waybill indicates its been allocated to someone else and thus preventing yourfog yo fly. But guess what it showed up in your name somewhere something fishy was indicated and it came up in your name Sandra. Try doing business with a woman who has a screaming child in the background and thinks she is professional. Very spiteful and two faced. Sandra vsn you imagine your kids taken away from you placed in a cage for two months and still pay for the cage and have them not see you. Same applies to any little fur baby imagine the stress this fur baby must be going through because of you. You a liar and scammer and should not be doing this job. You DO NOT LOVE animals or care for them Just like your screaming baby in the background. Am in contact with my attorney can't believe we trusted you...you should be ashamed
PUBLIC USER
Who do u think u are stating things like this and where did we have to send your dog to and which destination did we have to send it to and also impossible for us to state another name on awb if u are the receiver
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1.0
JET-A-PET BONAERO PARK KEMPTON PARK
Do NOT use this company. The most unprofessional people EVER. Never respond to your calls unprofessional in emails doesn't give you all required information and if you drop them they under handly track who you with and pay someone so the waybill indicates its been allocated to someone else and thus preventing yourfog yo fly. But guess what it showed up in your name somewhere something fishy was indicated and it came up in your name Sandra. Try doing business with a woman who has a screaming child in the background and thinks she is professional. Very spiteful and two faced. Sandra vsn you imagine your kids taken away from you placed in a cage for two months and still pay for the cage and have them not see you. Same applies to any little fur baby imagine the stress this fur baby must be going through because of you. You a liar and scammer and should not be doing this job. You DO NOT LOVE animals or care for them Just like your screaming baby in the background. Am in contact with my attorney can't believe we trusted you...you should be ashamed
Reply Useful Wrong 2
5.0
Jet A Pet have always delivered excellent services to clients and treated their animals as if its their own. I trust them with all my heart that my animals will be delivered safely to the new owner and have never had any problems with them before. i have been using them for about 20 years and still they deliver good service and are trustworthy. I would recommend them to anyone.
Reply Useful Wrong 1
1.0
No words to describe such bad service. Just stay away from them - it's a nightmare from hell dealing with these people. With pets being so dear to our hearts - let's just say that these people are heartless and cruel and have no clue what they are doing. Animal abuse at it's worst. And then no apology - just defensive, lying and unfounded accusations.
PUBLIC USER
i would say everyone have their own opinions in life about companies and their services and according to our records we dont even know karen smith and have no records about her or assisted her in any way. I hope this will clear this bad comment
PUBLIC USER
Hi Donovan,

Unfortunately I also have to say - THE WORST service ever and this coming from a south african, says a lot.

I also don't even have words to describe the uselessness I had to deal with. And all I wanted to do was to buy a crate. SUPER SUPER bad service. So upset. Already warning people to rather go somewhere else. Would advise to send people on training or something.
PUBLIC USER
I also can testify to appalling service and defensive lying with absolutely no apology for insisting that I bring the dogs at precisely 7.00am when it was the wrong gate that needed security to enter and there was no rep waiting for us. Jetapets had threatened that if we were later than 7.00am the airline would not accept the dogs into cargo. The cargo depot didn't even open until 8.30am and the dogs would have been left in their crates for over 4 hours before boarding if I had not been with them. When the rep did show up , it was obvious how distressed I was and yet she was cavalier and heartless and bleated on about how she had been delayed. She did not even have my number in her phone. These sisters are very rude people and as I became more and more upset, the one sister threatened to abandon us at cargo and not fulfil her obligations and give me a full refund. I I was in a position of begging her to continue with the check in as I was booked on the same flight. These people don't give a damn and they are way past their sell by date. The 2 sisters who run it should retire and not inflict themselves on poor, stressed out pet owners who are worried sick about sending their pets in cargo.
They have absolutely no consideration for the pets or the customer.
PUBLIC USER
sue first of all where did your animals go to which destination and do u actually have their names who u were dealing with
PUBLIC USER
Sue please advise the names of the 2 sisters who assisted you and also where did your animals travel to according to our records we havent even assisted you and their is no sisters in our company working together. I think you have the wrong people who you critisize Also no one could make their own rules its all airline regulations for hand in times if you late they close the flights and reject the shipments.

I actually want to send you a review of what our clients saying about our services.
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