Reviews of MAKRO - HEAD OFFICE - Sandton

I placed an online order for groceries due to the fact that we were all flat in bed with the flu, but have bare cupboards, so really needed this groceries. Firstly they attempted to deliver to the wrong address and then took my order back to the store. Then the same happened today with the driver telling me that he doesnt have my complete order and customer care telling me that they attempted to deliver but it was again the wrong address, despite sorting it out with the call centre. So who islying? the driver or the call center?

Secondly, my order was minus a few items. So i aid R1149.00 for my order and they attempted to deliver an order for R779. I would have to wait 10days or more for the difference. The R1149 was all the money I had for groceries. So now, not only do i not have groceries, I am out pf pocket too. If I want my total refund, then I must wait an additional 10 days or more.

This is disgusting Makro. You are making an already bad financial situation even more difficult for me. How do I explain to my kids why there is no food in the house? I do not have the extra cash to go and buy odds and ends until you sort your house out. I am fuming right now. I have already reported you to the ombudsman and should this not be resolved by Friday, I am going to Carte Blanche with this.

TOTALLY DISGUSTED AND ABSOLUTELY FURIOUS. I HOPE YOUR KIDS HAVE A GOOD MEAL TONIGHT!!!!

I ordered a generator online. It shows delivered and I have not received it. The just keep on "escalating" my query. Really how hard can it be to trace the parcel?

Makro's service SUCK! I have provided the correct telephone number to contact me for delivery - MAKRO re-typed it incorrect, so my my parcel was not delivered, although I have received an e-mail that it was delivered! When phoning, Molwantha and Nthabiseng,???? at ******** they do not want me to speak to a supervisor! NOT ACCEPTABLE!!! I have placed my order 26/3/2023 and have not received it up to date!

Shopped at makro centurion price for cat food R 144.00 on shelf on till price R 326.00 Spoke to 2 mangers 1 want to give me 1 at R 144.00 arrest at R 326.00 and other Manger want to give it to me at cost price + vat
As per customer rites the price you see is the price you pay
I phone the customer support line and they gave me head office number 011 797 0000
But there are no answer at that number

Can you please help me with this situation

Thanks Bez

I run a nursery school in Benoni, I ordered groceries on Saturday, it's now Thursday and haven't received them yet. So far I have received 3 boxes on 3 days one had 2 rolls of masking tape, one had dishwasher and the third had steel wool. Black Friday is NOT an excuse everyone knew about it and YOU should have prepared for it. Disgusting service.

I bought the machine in April 2022,it stopped working, took it to makro then they sent me to Ryobi, now makro says that I was supposed to open up the machine and check the brushes, this is the 1st time I have heard something like this, to my knowledge if a machine is under warranty the customer must take it directly to the store, if the customer opens any screws the warranty will not be valid any longer.

So I purchased a dishwasher from Makro in August. Sales person sold it with the promise of 10% mrewards back. The sticker advertising this was also on the machine. Nowhere did it specify you had to buy it on credit or with a makro credit card. They even helped me to download the mrewards app when I was there. When I enquired about my rewards after a few days. The first response was that the dishwasher I purchased did not qualify for the 10% back. I pushed back. Then the response was. Oh you had to use your makro credit card. I am not happy. I want my 10% that I was advised I will get.

My order wasn't Deli way past delivery day, after million time of calling everyday none of the consultants helped, or were even interested in helping. It is as if this something common amongst them,since they were all telling me the same thing 'we'll escalated this matter and get back to you'. I'm sick of tired of Makro and I just want my refund, that's it!.

Reference: MAK********

At Makro online I ordered a flip cover for a Samsung GalaxyS5.
Instead of the ordered item, the Samsung Galaxy S21 Ultra back cover was delivered to me.
I reported to Makro that I received the wrong product.
According to the instructions obtained from Makro, I was required to send pictures of the received item.
So I made two pics and emailed them to Makro.

On Feb. 22, 2022, Tshepang Mokoena informed me that all pictures should be in a PDF, because on their side they were unable to open them.
I changed the photos to PDF, and on the same day they were sent to Makro.
A few days later Wandile Sibeko informed me pics are visible, but the seller needs a clear picture in pdf .

I wrote that I have no intention of taking more photos, and I won't waste more of my time to retrieve my money, and I asked Makro not to bother me again.
8.03.2020 Mr Norman Dilley wrote to me about the arrangement for collection day, but I was away.

A few days later out of curiosity about the quality of the PDF photos which were sent, I opened my attachments.
To my surprise, not the photos, but all my computer files appeared on the screen: ABSA, CAPITEC, Standard Bank, Personal, Pictures etc., which I was able to open and to see the contents of my private files.
I forwarded these attachments to my other email address and the same: not PDF pics, but my computer files are visible.

It looks like my computer was hacked, most probably by encrypting PDF (Portable Document Format), but my knowledge of computers is very limited..

I asked Mr Dilley (15.03.2020) to tell me what he sees when he opens my PDF attachments.
So far I have not received the answer.
It looks like Makro employees have access to all my computer files.

But, unannounced there were two attempts by Makro to pick up the goods, but both times I was not at home.
I have already written off these money, or flip cover, so save your effort.

BTW. I now have a bigger problem related to protection of my personal information, including access to my bank accounts.

Hi
Order number MAK********

I purchased a Bosch battery charger online with an impression it was a battery jumper.

After receiving it I noticed it was not what I needed an immediately proceeded to the store for a return at Roodepoort.

I was then advised that I should lodge a return on my app of which I did.I took the pictures of the unused item as per request and wrapped it for collection.

I had to call several times before it was finally collected on a Friday evening.

I then got a message that it was received.

After a couple of days I called in to make a follow up but had to make a number of calls before I was told that the distributor has made a note that my item had a significant tear on its package.

I was asked to send the courrier collection sheet of which it had no comments on the state of the package.

I had to call almost everyday to get a feedback or way forward on my matter and it's been a over month now if I am not mistaken.

I would like to know if I am being funny or that's the way of treating all customers.

Regards
Poor man