Review Poor service

My name is Connely.
I placed an online order (********) on 5 Nov 2021 for a pair of white JBL earphones.
It was delivered on 8 Nov but the color was dark blue.
I immediately called the call centre and was told that they will contact me shortly as to what the next steps would be and rectify the order.
Without notifying me the courier collected the incorrect order and since then I have not received any communication from your call centre to keep me informed when my correct order will be delivered. Everyday since the 8th of November I have been calling to check on the progress.
Today is the 16th and I have not received my order. I am so frustrated and very disappointed in the service I'm getting.
I'm your customer and I've been wronged but no one seems to care. Your customer service is really very disappointing. Communication is non existent.
I feel I am being punished or penalized for your companies error.
I'm really loosing my patience and would really like someone to please make this a matter of urgency and assist me please.