Review Rainbow Finance stores are competing for worst service

I applied online for black friday special and have been sent from pillar to post by OK furniture Cleary Park. I brought all documents required signed pre agreement contract and enrolled my fingerprints.Got called back to bring I.D by the salesperson Rochelle because the enrollment wasnt "successful", I complied and went back during my break to hear they can't assist me because the sales lady is not there after I called before going to let them know I'm coming and they said they would help only to get there and be told I cant be helped she has the docs, that level of unprofessionalism is frustrating and uncalled for, how can an entire store be halted by an absenteeism of one sales lady in the process to waste my time and petrol. This after I had vowed to never return to House and Home only to get the same poor service from another Rainbow Finance store...please fix your service!