Review Bad service

I got bad service from chicken licken Welkom. I stood in the line for about 3 to 4 minutes of which I did not mind coz I could see it was busy my problem is the presenter was busy chatting with her friend who was behind me and the nerve of her to call her to the front took her Oder prepare it while am still at the line..and even when I was explaining to the manager she was just smiling like she did nothing wrong..