Shockingly pathetic service from Vodacom.

I ordered a mini UPS via the Vodacom App on 9 November 2021.

I received an SMS stating delivery within 5-7 working days. 14 days later no delivery, no sms, no email from them.
I called Vodacom and was promised a call-back the same day, obviously nobody called.

I then made contact with Vodacom via Facebook on 3 December 2021 requesting assistance. This seemed an even more useless exercise.
They keep on telling me " our team will be in contact........." How long does this team need to trace a missing parcel.

Had some more promises made – but NO ACTION.

Today 4/1/2022 : Still nothing- still waiting for my package after 55 days !!!