What a pity I cannot assign a negative rating to reflect the absolute ignorance, incompetence and spiteful inaction demonstrated by each and every one of the individuals I had to deal with in this company – by name salesmen Robyn and supposed manager Pravesh and admin/accounts Carla (?) and or Clara(?) as well as whoever answers the landline(3 different voices) . 6 November 2021 I inquired from Robyn about a solenoid for a Isuzu based on the website showing “in stock” – was told no – no stock ☹ but he will source one and then get back to me. 14h05 22 November 2021 I had to call and remind the individual about the spare …………… suddenly he now has stock and will send me a pro forma invoice – he only managed to produce the correct invoice 08h52 24 November 2021 – I paid via the required EFT using the specified reference 08h57 only 5 minutes later. When querying the extra shipping charge of R150 ex vat I was told the website is wrong and the advertised free delivery on orders over R950 cannot be offered to me – because my client was desperate for the item I just paid the price of the item plus the R150 delivery in the hope to make progress. What an absolute disaster. Because of Robyn’s inability to keep to his delivery promises my client decided he will seek help elsewhere so I got stuck with something I don’t need. Robyn agreed it was his fault and undertook to refund me fully if I return the item via Aramex – he would also refund my additional Aramex courier cost of R120 (I have the documentation proving the whole conversation and undertaking of the refund). So now it turns out Robyn apparently has gone AWOL and I was left with no spare because I sent it back on instruction of an employee of the company (Aramex confirms successful delivery) and the company is sitting on my money refusing to process my promised refund despite me giving my correct banking details to 3 people. Pravesh as manager was supposed to handle this after Robyn got fired/gone AWOL and he now will not respond to messages or take my calls in addition to insisting that whatever I agreed with Robyn is none of his business and that the coureir cost will NOT be refunded at all. Calling the landline to try and speak to accounts/admin personally have me sitting wasting money for hours while the phones either just keep on ringing or simply is immediately put down. The supposed customer care link on the website was used to complete a request for help and THAT also has gone unanswered. Its now more than 2 months later, I am still out of R2165 and I can only recommend any person interested in any part or service from this company to find an alternative source that actually is interested in doing business and also looking after their own reputation. This bunch can only waste your time and money. Anybody wanting the proof can get it from me personally to avail themselves of the correct facts stated here.