It's been months since I brought my laptop here to be fixed. The staff is continually giving me confusing explanations, and the worse thing is that as a student, I am required to use this laptop, which I am unable to do. I am even considering of filling a lawsuit and I have no idea of what's happening with my laptop and I need to use it. Incredible connections customer service is very TERRIBLE. To whon it may concern, DO YOURSELF A FAVOR AND NEVER BUY ANYTHING FROM THEM