I sent e-mails to vodacom customer care and everytime just get automated e-mail but no response from vodacom.
I upgraded the 31 Dec 2021 but did not use the phone as I did not have a front screen.I only started using the phone two weeks before this incident happen.i still took the phone to Vodacom as I could not open whatsapp and the consultant assisted me and I had to pay for the assistance. took my phone on 7 April 2022 to Vodacom as the phone was getting hot,goes into options even if I don't touch the phone and the phone used 5gig in 4 days.I received sms and went to fetch the phone 19 April 2022.The consultant switched the phone on but the battery was flat and he said I need to charge the phone and see if it working properly.I did so when I got home and it did the same .I called the repair centre and asked why all my info was wiped and also that I experienced the same problems and what is it that was done on the phone as they have not indicated anything on the job sheet .The consultant said that they have reloaded a new operating service onto the phone and I had to take it back to the store.
Received sms that the handset is with the store but nobody from vodacom called a s requested.i called them this morning and was told they will test it in the stores cause it could be my sim card that giving a problem.Why was this not done the first time the handset went in for repair.Waiting on feedback from vocadom

Went to the store last night to collect my handset only to find they only did the same update they did with the previous time the handset was booked in and my screen is cracked.The manager of the store told me that I need to contact Vodacom head office to find out what I must do.I left the phone in the store.
This is really very bad customer service.Please assist as I want to cancel this contract.
Regards