If you are looking to take insurance for your new device with Incredible Connection please don’t. Please save your money and time. I took mine with Incredible Connection - Clearwater branch. I submitted all my forms , required documents well on time and I am still waiting , 5 months later for a new device. The managers have no idea what they’re doing everyone is just passing the buck. If a had a rand everytime someone from that store said “I’m sorry “ or “we’ll call you back” I’d probably have enough money for 3 Mac books and some change. The customer experience overall is horrible and the managers have this thing of wanting to assert their authority with customers where they don’t listen to them and do their own thing. Would not definitively recommend. Please , rather put in your time and effort and find a company to insure your devices.