Utech IT Solutions - Johannesburg, South Africa

The best kind of Business IT support is always there when you need it. Keeps an eye on things to make sure problems don’t arise and dives in and sorts incidents out on the rare – but unavoidable – occasions when they do. And that is just the kind of business IT support that Utech IT Solutions provide. With the added advantage that you will always be able to talk to one of our technical support team.

Best of all, we don’t have to disrupt your offices to sort out your problems – with our remote support facilities. We can fix most software and system problems directly over the internet so that your machines stay in place. Your people stay working and the problems get sorted in no time.

If the problem needs hands and feet to resolve we are then able to dispatch one of our engineers in a flash.

Want to be able to leave your support and troubleshooting to professionals, so that you can concentrate on helping your business to thrive?

Utech IT provides flexible support agreements which provide:

Remote support – Perfect for taking care of business-critical issues swiftly.
Telephone support – dealing with your queries and suggesting solutions 24/7
On-site support – Hardware problems, replacing faulty parts as applicable.

If you are having a problem with your computer and want help in a hurry then let one of our technicians take control of your computer to resolve your issues.
Remote support is ideal if you have to.

Install a new program/software on you computer.
Update security patches for Microsoft Windows or update the anti-virus definition.
Setup an email account or cloud service
Fix internet browser, block pop-up windows.
Do you want to copy or burn data files / music files into a CD or DVD
Pretty much anything that does not need physical access can be done with remote support
Our incident based application and software remote support service is a pay-as-you-go service for one computer issue. It provides you with a fast and convenience way to access to a computer professional for help. Our support staff will help you resolve most application based problem or question you may meet during using a Microsoft Windows-based application or software remotely using remote access software. We can do the task for you quickly while you are looking at the screen and see us how to do it.

Advantages

Better support – “virtual techs” cut the difficulties associated with users having to explain what they see on their screens over the phone.
Faster problem resolution – results from enhanced availability and less scheduling conflicts. Problems are often resolved immediately!
Remote desktop management takes away the step of driving to your site and helps reduce your support costs.
Scheduled system maintenance such as software & virus definition updates, backup processes, etc. can be done in a more timely fashion keeping your systems out of harm’s way.