Question for Pres Les

My account was handed over to the Attorneys I called your offices on Thursday 08.02.2018 and I was told that.Then I was given the number 011 494 6300 and I spoke to the Lady by the name of Thembi she said she was going to give my details to the person handling my account so they can call me back, still haven't been called till today. I want to settle my account, what must I do?