Reviews of AVIS RENT A CAR - HEAD OFFICE - Isando

After someone collided with our Avis rental while it was parked in the private parking area of a guest house in Bellville, we still have received no back pay from Avis after 8 months. The guilty party paid for damages and it was also billed against my credit card.

Avis O.R. Tambo, tell my why you have fraudulently taken money out of my credit card?!!! I was in the middle of making an inquiry and request to extend my car rental and your phone got cut off. Instead of the operator obtaining my 2 contact numbers from my invoice and calling me back, she went ahead and made a purchase using my credit card details WITHOUT MY AUTHORISATION NOR CONFIRMATION!!!! This is FRAUD! RA no: ********. Fix it! Today alone, I have been hung up on by a member of your team because they did not want to deal with the issue anymore. I don't owe you calmness when money has been taken out of my credit card without my authorization nor confirmation. It is not the job of Avis sales staff to take rightfully upset and angered customers personally but your job to listen, investigate and come back with a fair resolution to your fraudulent blunder. I am now waiting for some supervisor to get back to me tomorrow. First and last time.

Terrible service, Glenn Kirkwood-Eales(avis van rental sales agent) kept gave me random high amounts of how much I needed to pay to settle, I asked him for a proper breakdown of costs. He kept beating about the bush, telling I have to come swipe my card for the false amounts that he was giving me

I rented a car in Cape Town ( from the airport).. It was pouring with rain ( good thing for Cape Town) so didn't go over the car with a fine toothcomb..
When I got in.. The tire pressure light was on.. and the petrol level was at 3/4.. I took a picture because this was the first time in my many years of renting from Avis.. that clearly the car hadn't been prepared for rental ( a MBZ.. so not cheap)..
I had the car for less than 24 hours.. into town to my aunts house in Constantia.. and back to the airport the next day..
When I returned the car.. was told there was a small dent above one of the doors ( how that damage would even happen is a bit of a mystery ) .. but certainly not on my watch or rental time..
I explained ( and provided a photo of the petrol level and tire pressure light.. taken 2 minutes after my contract pick up time) that the damage was not mine.. and was charged about $500 ( or R6000) for the damage.. this is no way to run a company..
Disgusted..party of one..

I hired a car through Avis car rentals, I was charged $2016.54 for a two day car hire that should of cost $254.
I am still waiting for the overcharged funds to return into my account.
I will never do business with Avis car rental again

I was a victim of a hijack on Wednesday the 25th of October 2017. I have a rental included with my insurance.

I received a call from AVIS to state that they can deliver a vehicle for me. I had to ask them what will I need as I was hijacked and everything was taken. "O, no drivers licence we cannot loan you are car" Surely these things are asked or communicated beforehand.

I Got my temporary licence which took an entire day - my own problem I know.

Then advised the insurance they can make the arrangements.

Again i got a call from AVIS. I asked again what will I need. I was told a credit card or X Amount. [Please note again .. I was hijacked and everything taken].

I was told they could not deliver it, I had to make a plan to get to the Isando branch and pick it up.

Upon arrival and after filling in forms, I was told that they would not accept my husbands credit card without him signing for it. Why not ask a person who has just been through a horrific experience EXACTLY what is required. Then I was told that someone can take me to draw money - "I was hijacked ..... no one understands the ordeal I went through. Now you want ME to get into a car with a stranger to go draw money?!!"

No compassion. No understanding. Not even so much as trying to clam me. Nothing. Just did not care at all.

They [the manager at the branch as well] ignored me at first and then just let me go stand outside to wait for my husband.

Such shocking treatment. It disgusts me. Being hijacked and thrown out of your car is no laughing matter but AVIS staff just DON'T CARE!!!! They are rude, no compassion, don't care at all, did not even apologise for their behaviour or even asked to sit while they try sort sort it out. Nothing!!

I will NEVER again use AVIS or recommend them to anyone.

Challenge anyone to query this.

After being a victim of South Africa's escalating crime rate, where I physically watched my car being stolen while walking towards it outside the company I work, I encountered and am still encountering challenges relating to AVIS Car hire. Fortunately, which is at the time I thought, that my insurance cover included car hire.
I was able to fetch a car from AVIS, but after having this car for a day, realised that the air conditioner was not working at all, this being the month of November where our heat ranges from 25 to 35 degrees, I returned the car , to my aggravation and was given a new car.
The above is the least of my worries.
I am at log aheads with AVIS, as the deposit that I had paid on the 30 October 2016 has still not been refunded to me. I had swiped my debit card, and the bank has confirmed that this money was definitely not reversed or refunded, I have made several calls to both the bank and AVIS and am caught up in the middle.
The bank has advised that I log a dispute that I have done, and now I am liable to the bank for R52-00 as an extra and above service fee, which is not my fault and I believe that AVIS should reimburse me with my deposit of R1350-00.
AVIS is completely and utterly disinterested at this stage, it may not seem to be a lot of money to AVIS, but this is my money and the charges and deposit should be reimbursed to me
On Friday the 13th January I was so upset and aggravated almost 2 months later, that I called the head office and spoke to Zodwa, who is an Executive PA, she agreed that this had already taken too much time and this should have been resolved long ago.She was going to get a perosn to contact me, a lady had contacted me by the name of Melissa, and said that she was looking into it for me, and these seems to be an error on their side, she will get back to me later on Friday, if not on Monday , Monday has come and gone and today is Tuesday, still nothing!!!

Is there an Ombudsman that I should escalate to?
This issue has to be resloved today, and by all means I am not threatening AVIS, but this is going to be escalated!!!!
This is unacceptable and absolute lack of customer service!!!!

We recently hired a vehicle in East London to travel to Cape Town over five days. The first car an Audi was dirty inside and had wires hanging from the console. The M Benz replacement, at times a harrowing drive; turned out the rear shock absorbers were broken. They had rented a non roadworthy vehicle to us.
Discussion with the Manager at the East London office resulted in being told it's up to previous renters to notify them of any damage to the vehicle i.e.: the broken shock absorbers!!
When did customers become mechanics? What about the duty of care of a hire car company to provide safe vehicles?

We were given a BMW for the remainder of the hire contract and agreed on a form of compensation. However on returning the vehicle to CapeTown Airport in the same condition we had received it, we were advised that an assessment of some damage to the rear bumper upon return was holding up the crediting to the cardholder!
After sending photos of the Condition Report of the BMW clearly showing the damage prior to our period with the car, all of a sudden the damage report was voided.
We are still waiting for the agreed compensation to be credited.. Their slogan of people first and vehicles second may need to be readdressed. Contract No: ******** FYI

The WORST service can not describe how I feel!!!, I rented a vehicle form Nelspruit 10 October 2016, on the 17th another vehicle scratched the rental car, I phone Nlp office and they advise me what to do, I filed a accident report with the police, on returning the vehicle Nlp office had me filling in reports as well and all information was given to them... then came the wait 2,3,4 weeks no replies.I phone 9 more times
I phoned Nlp office again and 1 week later still with no reply I phoned Claims in JHB again just to be told the lady is busy, I refused to leave my number and demanded to speak to a person that could help me, she came on the line with such an attitude, saying Nlp never handed in the claim. Well the money is my money maybe not a lot to Avis but it is a lot to me and they way I was treated leaves a VERY BAD taste.
Hope this never happens to any one else, let alone a tourist that must bring in money for SA

I would like to bring under your attention my dissapointmemt with Avis the people working for you is so incompatant they cant wait to print the contracts sircel a few things show you where to sign and send you on your way they forget that we as the public do not rent a car everyday so actually they need to explain everything bit by bit but no o sorry mam did they not explain this to you is the question when you complain Avis do what ever they whant in your account this is so un exeptable and im furouis how can you have so incompatant people working for you