Questions & Answers for Vodacom Head Office - Contact, Complaints, Address, Vodacom Headquarters - Midrand
Here you will find questions & answers for Vodacom Head Office - Contact, Complaints, Address, Vodacom Headquarters. All questions are checked and confirmed by our administrator. Questions are answered by the company representative or Yellosa users.
I have reported a problem with the opening of my e mails yesterday afternoon. This morning I saw a miss call on my phone and received an sms indicating that they will come back to me before the end of business today 9 June 2020. It is now 16h25 and nothing yet. What further?
I actually want to pay you moegoes, and then you give me all these hoops to go through.
The attitude from the supposed gentleman on the phone was also very bad. He needs to learn some phone technique and basic good manners.
My e-mails receiving suddenly stopped, I have now been trying for more than a week to get help,spoken to about 12 people, and I still can't receive any e-mails, I am losing money!!!! what is going on, no one seems to know at Vodacom, all they tell me :It's a problem on our side.I am totally FED UP!
I am from Limpopo at Malamulele Mashobye to be exact, I have been reporting this problem from the past year with no respond or action. There is no coverage to some parts of the village that you have to be on the hill to make a call. why cant you send your technician to go and have a look as to what the problem is. One cannot receive a call and you cant access your emails.
Good day,
I lost my phone on Friday the 29th June 2018. I tried doing sim swap all weekend with no success, all 3 branches I went to I was told they were offline. then on Monday the 2nd July I went to Southgate mall branch and the lady who was assisting me was busy with her friend and didn't finalize what she was doing. she gave me the sim card only to find out that sim swap process was unsuccessful. even to day the 4th July I still don't have my number activated. I have been on contract with this number for over 5 years now. Kindly assist because my patience is weighing on me.
I am having no joy with your customer care.I have been trying for 14 days to have my line sorted.My phone number is ********.I can receive calls but cant dial out.I am at wits end as all I get told the fault will be escalated to the tech and I get a ref number.The following day I get an sms fault clear and its still not working,I then go through the same process again.Sometimes three different people call me with the same result they escalate the call.Am I wasting my time should I have my number ported to another service provider I have been with vodacom for 12 years.
I placed an order for Upgrade online on 10 Feb 2018. It was indicated that the phone is out of stock. I called on Monday 12 Feb to get an ETA on the phone. No one could assist me. They proceeded to call the warehouse who also had no answers. I have since then called on 4 separate occasions only to get the same answer. It is now the 22 Feb and i still have no answers and the warehouse still cannot give an estimated time for the stock to arrive. I tried to escalate it today, and the call centre agent was not very helpful. I was told i would be contacted so that i can escalate the issue and this has still not happened. What gives Vodacom? Very poor service from a long standing client.
I need the ceo or Md of vodacoms mail have a problem on my account. ACCOUNT for january and February exactly the same to the sent over R7000.00. So fed up for all the emails and calls and no satisfaction
Blem
I work for a company that has a Vodacom tower on their premises. the tower has not been kept in a very tidy manner and is actually a eye sore and disgrace. could someone please get in contact with me as I am finding it difficult to get answers from your representative regarding this matter.
Good day,
could you please advise who I can speak to with regards to my account, for the last 2 months I have called and emailed Vodacom and to date no one has even contacted me, please advise, not your call centre, who in a senior position I can speak to. I am currently in Australia and can only be contacted via email on rcsheraton@gmail.com or on my Australian number +********
Hello am a male student currently studying computer science and technology in Shenyang,China.Am in my 2nd year at Shenyang Aerospace University.Can you assist me with details including email of the office which deals with scholarships
Why do you advertise "chat on line" - but in actual fact it does not exist? Before the 3rd word is typed,the chat is closed - "no consultants available - try again later". I cannot even get hold of ANYONE on the +27 82 111 number. So disappointed.
I upgraded from a Huawei P7 to a Samsung galaxy prime 2017 January at kalahari mall Vodacom upington that very same month I complained about the phone having space problems and always being flat they said the phone is new and that I should place a bigger sd card why I don't now cause I don't need space for pics cause I don't store any the phone I use my so called 16 gig small sd card but any now I go back still complaining about my battery staying flat the very same Vodacom tells me sorry you have to pay R600 for a new one no just tell are you Vodacom selling old cellphones to us of which we don't of we are very hard working citizens of the republic of south Africa and is entrusted with your service of which is so poor lately I am currently still paying a contract phone of which is not working as a result of your misleading salesperson really can't deal with this any more.
Good day I have a problem , how can Vodacom run a special but dont have any stock in the hole of Polokwane Limpopo it is back to school in a couple of days and now Vodacom shop is having stock .
Your Vodaphone Smart Tab N8 bet 2 Tablets for R249 a month .
Hi I'm sannie silubane I have got problem,I can't login to my facebook account. Everytime I tried it's say's something went wrong or static over 18years and I'm 30yrs
My phone has been on "searching" for nearly three hours now. I phoned vodacom inquiries and was told that it would sort itself out in the hour. This has not happened.Can someone please tell me what is the problem especially since my wife who is also with Vodacom has no problems with her phone. I currently have a contract with vodacom.
My father passed away he has a contract with vodacom I would like to cancel the contract I called 111 and they told me to call ******** still no joy please advic\se me what to do the cel number is ******** the contract has expired long time ago my father just kept it for the data.
I tooked out a contract on Tuesday by Vodacom at Flamwood Walk & I am still waiting for my activation to be approved , this is bad service , I phoned Vodacom twice today ! This is unacceptable , I want to use my phone to do my work ! So please can you tell me whether will my phone be activated ??
I tooked out a contract on Tuesday by Vodacom at Flamwood Walk & I am still waiting for my activation to be approved , this is bad service , I phoned Vodacom twice today ! This is unacceptable , I want to use my phone to do my work ! So please can you tell me whether will my phone be activated ??
Good Morning
We have been Vodacom customers for many years now and have complained about or Cell reception and there have been various complaints registered and we get told that some one will contact us and Vodacom has a booster to increase the signal yet we have still to this day not been contacted we have 6 cell devices on contract do we cancel all of these and find a service provider that will sort out this problem
How is it possible for a number that has been used solely for data, AND NEVER GIVEN OUT, get a call from a telemarketer?? ARE YOU SELLING YOUR RICA DATABASE??
Good day, My dad had purchased 500mb data cost @ R 99.00 & purchased it (sending it to the incorrect number.it was meant to go to our Modum number)
He sent it to my grandfathers cell number & he has a Nokia 1100 which is not DATA capable. How can we convert the data to air time or transfer the data to the correct number.
Please be of assistance, as it is a Large amount moneys lost in outer space.
I HAVE CONTRATE WITH VODACOM AND I LOST MY WORK I STOP PAY SO I HAVE FIND A WORK I TOLD THEM IAM GOING TO PAY EXTRA MONEY THEY SAY IS OK BUT STILL THEY BLACKLISTED ME BUT WHY?
I bought a cell phone at Vodacom and did a sim port paid for it ,still has not been done. emailed numerous times no feedback. In correct debit order amount was taken on the wrong date ,did not received a copy of the contract , received R200 free airtime 5 days after receiving the phone, its a new month have not received any free airtime at all.
tried to return the phone within the 7 days and cancel the contract they refused to.
is there an email adress I can use to email an account question
I do not have the time to hang on the phone and tried visiting a vodacom store but did not get a satisfactory reply
If i am living in the rural areas, where there is no network at all, how do i lodge a complain to vodacom company to come to my area( village) to instal maybe a tower or anything that will help us get network coverage?
I used to have a Vodacom contract, I went onto prepaid however did not use the phone for over 3 months. I have lost the number. How can I get the number back
Good day
Last mind i fixed my account coz i paid on the wrong account nd ty open my phone so this month they close it again the very same amount i fixed last month is due please help me i can't manage my phone being blocked while we thought u helped us out
PUBLIC USER
sebatana teko
i lost my phone so i want to know can i get new phone
I refer to a telephone discussion on 3/0/2017 with Zintle. During the past 18 months that I had my contract, September 2017 was the FIRST time that my airtime was used for data. Previously, when wifi was not available, my tablet said "no connection", and it NEVER used the airtime to connect to the internet during the previous 18 months. Now, suddenly, since 4 to 21 September, over R900's airtime was used for Data????? And during the period 4 to 21 September, the wifi was NEVER off, so it was impossible that the tablet could use the airtime as data. Why, out of the blue, R900's worth of date got lost in less than 3 weeks??