Review Terrible experience

Good afternoon
I had a terrible experience with ocean basket gateway on Friday.
The store closed at 3 because it was new year's day. I placed an order for pick up at 2
When i got home with my platter for 2 the calamari n squids were literally like rubber. Had only 8 calamari and the rest squids.the mussels were extremely salty
I called in Saturday morning spoke to the manager and explained.
He told me he was going to get investigate and get back to me on Saturday. Its now Sunday afternoon and no response. What type of management is that?Very bad service. For such an expensive meal and to receive service like this is terrible